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Kaymu Return Policy

Being a safe marketplace, Kaymu is highly dedicated to enable trusted relationship between our buyers and sellers. To improve buying experience on Kaymu, our sellers set their own return policies defining time period of returns and the method of compensation. The following information will guide you through your seller's provided return policy and show you how to initiate the return of your product.

  • Kaymu is an online shopping community where you can meet thousands of sellers to make the best deals. Our sellers are free to define their own individual return policy. Before ordering a product on Kaymu, the buyer is advised to check the return policy for this particular product on the product page.
  • Minimum Return Policy Framework for all sellers
    At Kaymu, our #1 priority is to have satisfied buyers and create a growing community. For this reason we ask our sellers to comply with a minimum Return Policy Framework.
  • This means that the following rules apply for all transactions made on Kaymu:
    1. Only products bought on Kaymu can be returned
    2. For all broken/damaged products or for products that are not as described by the seller, any return request should be communicated to Kaymu within 72 hours of receipt of the product by the buyer.
    3. Products should be returned in the exact same condition as received with no visual signs of use. They should be returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
    4. Buyers bear all shipping costs in case of return
  • Please keep in mind that Kaymu is a marketplace where different sellers and buyers meet to make great deals happen. When you are ordering a product on our website, you are not buying directly from Kaymu but from the mentioned seller. We strongly advise you to check the seller's RATINGS on the product page before placing an order. This will ensure you have the best buying experience everytime.
    1. Return process should be initiated within the seller's return policy for this particular product.
    2. In case of damaged/wrong/broken item or an item with missing parts, you MUST notify Kaymu within 72 hours of receiving the delivery.
    3. The product must be in the exact same condition as received.
    4. The product must be returned in its original packaging, along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
    5. The product must not have been used, installed or have any data inputted.
    6. You must have proof of purchase (order number, buying invoice, delivery note, bank statement).
    7. The product must not fall into the non-returnable product list, shown below:
      Category Non-returnable Products
      Clothes, Shoes & Bags
      Sports & Outdoors
      Socks, underwear, hosiery, lingerie, diapers
      Swimwear, swim caps, sports bras
      Earrings
      Handkerchiefs
      Media, Games, Music & Books Books, newspapers, magazines and journals, stationery
      Video tape, DVD, VCD, audio, video games, softwares or products of the same type
      Health & Beauty Cosmetics and Fragrances
      Supplement products
      Personal pleasure products
      Food & Beverage All food and beverage
  • Kaymu can only facilitate the return of a product by acting as a mediator between the buyer and the seller. We cannot guarantee compliance of sellers.
  • Please keep in mind that Kaymu is a marketplace where different sellers and buyers meet to make great deals happen. When you are ordering a product on our website, you are not buying directly from Kaymu but from the mentioned seller. We strongly advise you to check the seller's RATINGS on the product page before placing an order. This will ensure you have the best buying experience everytime.