Kaymu is a marketplace where you can meet thousands of sellers to make the best deals. All our sellers can set their own return policies, but we ask all our sellers to adhere to our standard Kaymu return policy as mentioned below.

In case you want to return a product, you will need to bear the cost of the return shipment. You may return any product you have purchased on Kaymu within 7 days only under the following conditions:

  • • You return the product within seven (7) days from the delivery date
  • • In case of damaged item(s), you MUST have notified us within 24 hours of receiving the delivery
  • • The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
  • • The product must not have been used or installed or had any data inputted
  • • You have proof of purchase (order number, buying invoice, delivery note, bank statement
  • • The product must not fall into the non-returnable product list

Category Non-returnable Products
Clothes, Shoes & Bags
Sports & Outdoors
Socks, underwear, hosiery, lingerie, diapers
Swimwear, swim caps, sports bras
Media, Games, Music & Books Books, newspapers, magazines and journals, stationery
Video tape, DVD, VCD, audio, video games, softwares or products of the same type
Health & Beauty Cosmetics and Fragrances
Supplement products
Personal pleasure products
Food & Beverage All food and beverage

If you wish to make a product return, please refer to our: Order Assistance Form

Please note that Kaymu cannot guarantee that all its sellers will actually facilitate returns. Hence, please consider a seller's rating prior to placing an order.