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OUR WORK STARTS WAY BEFORE YOU PLACE YOUR ORDER

The Kaymu field team meets most of the sellers personally on their site. We get to know our sellers and see how they operate their businesses. For those that we don't meet in person, we verify their contact information after registration. At Kaymu we put great effort in establishing long-term relationships with all our sellers using dedicated teams to acquire, educate and support them.

We encourage all our buyers to give feedback and comment on their buying experience. These reviews become visible on the seller's page right after they are approved by the Kaymu team. In this manner the buyer community shares information. Looking at the ratings of a seller before making a purchase, allows you to choose trustworthy sellers who offer high quality services.

WHAT HAPPENS TO SELLERS SHOWING SUSPICIOUS BEHAVIOR?

We try to closely monitor buyers' feedback as well as individual seller's behavior. Sellers that use faulty product information or having a high cancelation record are contacted by our seller management teams. Continuously suspicious behaviour may result in deactivation of the seller account.

HOW IS MY MONEY SAFE?

  • Learn more about available payment methods and how you remain safe when buying online on Kaymu. Click here.

WHY IS SAFEPAY BETTER?

  • The seller is paid after you have confirmed receipt of your order.
  • You are automatically covered in case you return an item. You will receive a refund within 3-5 days.
  • Your payment information are never disclosed to the seller or any other party

HOW TO REPORT A SELLER?

If you suspect fraudulent behavior from a seller on Kaymu, please contact our Customer Service, via email cs@kaymu.pk or telephone 042-111-152-968. Rest assured that we will take all necessary actions to ensure your transactions.

Have more questions or need assistance? Contact our Customer Service by clicking here.